At some point in our relationship, you will probably have some questions. Especially, if you are considering committing to us. (This would be a step forward in our relationship!)
We want you to know that honesty will always form the basis of our relationship. Here are some practical suggestions in case you need some help.
If you can’t find an answer to your question, don’t worry, ce n’est pas grave, no pasa nada! Just get in touch, we’ll be happy to help!
Frequently Asked Questions - Home
MyPoppins is an online platform that connects home cleaning professionals (Poppins) with users who are looking for quality, personalised and professional cleaning services. Our best asset is the price. It won’t cost more than a Gin & Tonic or two € 9.95 per hour!
We are an online platform that connects users who require help for their household chores and independent cleaning professionals (Poppins). We act as a filter and verify applicants’ references to ensure only the best and most qualified professionals become Poppins. Domestic cleaning is regulated by the Servicio Especial del Hogar de la Seguridad Social, so the cleaning professional and user are responsible for complying with those regulations.
We are a super team of young professionals whose only goal is to make your life a little easier. We want to make the perfect match between cleaning professionals and people who value their free time and ensure that every house in all neighbourhoods are spick and span.
The service is offered online, is flexible and is extremely easy and fast to use.
● You can book your Poppins in 45 seconds.
● You pay your Poppins directly through the website! Bye, bye cash!
● We spend a lot of time recruiting our Poppins. They are all experienced cleaning professional and have excellent references.
● You can view the profile, ratings and comments from other users of the Poppins that will clean your house.
We created MyPoppins in January 2017 and our platform is currently live in Madrid, Barcelona, Valencia, Palma de Mallorca and Mexico City. But we have come to conquer the world, so watch out, cause we are aiming for infinity and beyond!
I’m so sorry but MyPoppins does not currently offer companies services.
Of course my horse! As soon as you book, you will receive a confirmation email with everything you need to know about the service. And, when you have been assigned a Poppins, we will send you a second email with a little more information about the Poppins who will help you with your chores. If you did not receive those emails, please email us at: firstname.lastname@example.org or call us on (+34) 671 341 863. And you’ll see how nice we are!
No, we are not a cleaning company. We are an online platform that links users who require help for their household chores and independent cleaning professionals (Poppins). MyPoppins is a filter that verifies applicants’ references to ensure only the best and most qualified professionals become Poppins.
Soon, pronto, bientôt! We’re working on it. We’ll let you know when it happens!
You can contact MyPoppins by email: email@example.com or if it’s an urgency you can call us at office hour on (+34) 671 341 863. We are pretty cool!
It takes only 45 seconds! Click on “booking” and tell us the day and time you need your house cleansed. Poppins will be able to accept the service according to their availability and when they do, you will receive a confirmation email.
We love animals! But pretty please tell us if you have a pet in the comments section. Some of our Poppins may be allergic to animal hair. We can use all the information you give us to choose the most suitable Poppins for your home.
We are an online platform that connects cleaning professionals (Poppins) with users who need help with household chores. The Poppins that collaborate with us are independent professionals, that is, they are responsible for their financial activity, they are not our employees. Domestic cleaning is regulated by the Servicio Especial del Hogar de la Seguridad Social, so the cleaning professional and user are responsible for complying with those regulations.
Poppins accept or reject bookings according to the day, time, tariff or location of the request. If no Poppins accepts your reservation, we recommend you modify your search parameters.
You got it my friend. We set the minimum price per hour depending on whether your area is in the city centre or on the outskirts of the city. But you, based on your preferences, demand and urgency, can increase the rate you are willing to pay so that you can increase the possibility of attracting the Poppins you most want.
We establish the minimum price per hour depending on whether your area is in the city center or on the outskirts of the city.
Our commission is fixed, so if you set another price, absolutely everything will go to your Poppins!
The safest way to guarantee your favourite Poppins is to use our #PoppinsAddict frequent service. Apart from this option, this will always depend on whether the Poppins accepts your request and conditions. If they don’t, the job will move to the next Poppins in line. If no Poppins accepts a request, the job will be cancelled.
If you have found the Poppins of your dreams and have become a #PoppinsAddict, we suggest you use our frequent service option to ensure you get the Poppins you like the most. You can book your favourite Poppins on a biweekly, weekly or twice a week basis. MyPoppins will deal with scheduling and making sure your house is always sparkling clean. Not bad, huh?
We spend a lot of time validating our Poppins’ references. Our goal is to find the best match, we know we are the link between users and Poppins. All our Poppins undergo a stringent recruitment process that includes validating their references and experience in the domestic cleaning sector.
We suggest you be home for the first service. Meeting your Poppins and guiding them through the house on the first cleaning service is a good idea. Of course, you are the king of the castle and it’s your rules.
Yes, of course! On the same page you enter the day and time you would like to book your Poppins, there is a comments section where you can make certain requests which will be sent to the MyPoppins team and another box, which you can use to communicate with your Poppins.
The general cleaning service by hours includes, as the name suggests, general cleaning but also ironing. When you request the service, there is a box for you to specify any requests and which you can use to send a direct message to your Poppins. Don’t forget that general cleaning services don’t include the exterior of the house or any gardens or large terraces. Neither are dry cleaning services or removing stains on sofas, carpets or rugs included. You can request for Poppins to clean windows as long as cleaning them does not pose a risk.
I don’t have an iron. Could the Poppins bring one with them?
Your Poppins needs cleaning materials such as a broom, mop, grease remover and floor, kitchen and bathroom cleaners to guarantee a quality job. If you do not have any liquid cleaning products at home, you can ask your Poppins to take their own products. This request will have an additional cost of 4 euros.
5.49 euros only includes liquid products. Remember that Poppins usually use public transport, and they can’t take basic tools such as a broom, dustpan or mops with them on the bus. For Poppins to provide the best service possible, you must provide these basic cleaning utensils. This extra is only available for frequent services.
Try it! It will depend on the Poppins’ availability. You can book a service as long as it is within the established timetable: 7 days a week (Monday to Sunday) from 8am to 10pm.
There are Poppins available every day of the week (every single one) from 8am to 10pm.
There is a 2-hour minimum. We need some time to leave your house as clean as a whistle!
If your area is located far from the city centre, the minimum is a 3-hour service.
Everything is possible in this life, amigo mÍo. Call us and we can arrange that for you. But first we want to ask you a question: What did you do yesterday…?
You can cancel and modify without any cost until 12 hours before the service. If you do it later, you will be charged an hour, amount that will go to your Poppins and the platform for the inconvenience caused. Cancellations and modifications with less than 45 minutes notice suppose the total payment of the service. (Surely with so little time your Poppins were already going to your house).
The cancellation of a subscription with less than 8 services performed has a cost of € 20.
We are sorry that you are not satisfied. It is very important for us to know your opinion so that we can improve the service. Please write to firstname.lastname@example.org and tell us what the problem has been. Once the punctual service is finished, you will receive an email asking you to rate the service. In addition, you will see that it comes with a direct button to our Customer Service so that we can contact you directly if you have had any incident. The most important thing for us is to know your opinion, so don’t be shy!
Because the MyPoppins platform only serves to connect Poppins and users, we cannot be held responsible for what happens outside our platform. Even so, email us and tell us what happened and we will act as mediators to help you find the best way forward.
The Poppins, as any other person of Spanish nationality, European or with a residence permit, can benefit from Social Security healthcare. However, at MyPoppins we have also wanted to offer the opportunity to have private insurance so that they are even more protected! In this way, if they suffered an accident in the user’s home, they can go to the nearest private medical center. In addition, they would also count with an economic compensation in case the accident prevents the realization of their work.
With the extra medical insurance, you can be 100% calm because your Poppins will be covered in the event of an accident. Insurance covers any accident up to 12 hours after it 24 hours a day.
In case your Poppins were damaged during the cleaning service, he/she could go to the nearest medical center or hospital.
You can pay by credit card on our website. Don’t worry! We have worked hard to ensure that the MyPoppins website is secure, fast and easy to use. Your credit card details will be completely protected. The MyPoppins team can’t see, register or store any of your details. We remind you that, even if you are using our payment gateway, your payment goes directly to your Poppins.
If you have professional cleaning experience and would like to work a few extra hours per week, please email us at email@example.com. Or call us on +34 671 341 863
Frequently Asked Questions - Business
-This Service is without permanence!
-We invoice the services by hour and we send an invoice at the end of the month with all your accumulated services.
-You have support for incidents and queries.
-We offer you confidence and flexibility in our efforts.
-Book online at your disposal every time you need it!
Payment can be made by Visa, Mastercard, Maestro or American Express credit card; as well as direct debit.
In case of modifications and cancellations, it must be informed 48 hours in advance, not counting weekends. Otherwise, the service will be completed and charged in full.
MyPoppins has opened a new company: PoppinsPro, which acts as a cleaning company with its own staff for offices, premises, airbnbs and much more!
At Poppins Pro we have one-time and frequent services. Here we explain how each one works:
One-time service has a minimum of 3 hours per service. In this case, your Poppins may be different every time.
Our frequent service requires a periodicity, with 2 hours of service being the minimum established. You can book from 1 to 7 days a week! The Poppins assigned to this service will always be the same as long as you both are comfortable.
We are very sorry that you are not satisfied. It is very important for us to know your opinion so that we can improve the service. Please write to us at firstname.lastname@example.org and tell us what the problem was. Once the service is finished, you will receive an email in which we will ask you to value the service. In addition, you will see that it comes with a direct button to our User Attention Service so that we can contact you directly if you have had any incident. The most important thing for us is to know your opinion.
Currently we already work with: offices, restaurants, rental apartments, parking lots, schools, gyms, hotels, recording studios and specific events. We only need you.
Sure, you can leave a key to your Poppins, feel safe. However, in the first appointments we always recommend you to be present to facilitate the indications of tasks to be carried out and explain everything necessary.
Yes! At Poppins Pro we offer you cleaning packs supplied monthly or on time whenever you need it; so you don’t have to worry about anything. Many of our clients already enjoy this service. For more information, please contact us.
- Base Pack of Cleaning Products (consumables) 29’95 Euros
- Extended Pack of Cleaning Products (consumables + utensils) 39.99 Euros
Come on, we want to meet you! You just have to contact us via chat or form and our colleagues will help you fill out the application and you can become part of us.
Easy, just enter our form and access from our platform. We will be happy to support you in whatever you need. In addition, we have an online chat available. The hours of operation are from 08:00 to 20:00. If you have a special service request you can contact us at email@example.com.
When you book any of our services, you will receive your invoice with all your accumulated services, at the end of the month.
If the payment is by card, it will have already been charged previously. In case of direct debits, the first week of each expired month will be applied.